Booking Terms | Haven Kukan
Legal Framework & Guidelines

Booking Terms

Please review our official terms of booking and accommodation. By completing a reservation with Haven Kukan, you agree to comply with the rules, conditions, and regulations detailed below.

1. Agreement of Accommodation

All bookings made directly via our portal, or through authorized third-party platforms, constitute a legally binding agreement between the primary booking guest and HAVEN空間株式会社 (HAVEN KUKAN Co., Ltd.)[cite: 1].

  • Age Requirement: The primary booking guest must be at least 18 years of age and possess full legal capacity to enter into a rental agreement under Japanese law.
  • Headcount Veracity: The total number of guests accessing the property must never exceed the specific count validated in your reservation details[cite: 1]. Unregistered guests are strictly prohibited from entering the facility[cite: 1].

2. Japanese Government Compliance

As a legally licensed hospitality operator in Osaka under National Strategy Special Zone housing laws, Haven Kukan operates under strict government inspection directives[cite: 1]:

Mandatory Identity Submission: We are legally required to verify the identity of all staying guests[cite: 1]. All international guests must submit clear, legible passport copies prior to arrival[cite: 1]. Domestic Japanese residents must submit a valid government-issued ID (e.g., driver's license, insurance card)[cite: 1].

Failure to provide requested compliance paperwork prior to check-in may result in the immediate cancellation of your reservation without a refund.

3. Check-In, Check-Out & Cleanliness

Our operation is built upon rigorous property sterilization and staging procedures to deliver a flawless luxury sanctuary[cite: 1]:

  • Check-In Window: Standard check-in begins strictly at **16:00 and closes at 23:00** (4:00 PM – 11:00 PM)[cite: 1]. Staff are busy detailing the home until 16:00, meaning early arrivals or baggage drop-offs cannot be supported[cite: 1].
  • Check-Out Time: Guests must completely vacate the home **before 10:00 AM** on the morning of departure[cite: 1]. Unauthorized late check-outs delay cleaning structures and are subject to penalty fees.
  • Towel & Maid Service: Daily room-keeping, linen changes, and towel swaps are not included during active bookings[cite: 1]. Laundry units are located inside the home for your convenience[cite: 1].

4. Damages, Stains, and Lost Items

Guests are expected to treat our bespoke designer furniture, architecture, and child-safe equipment with care and respect[cite: 1]:

If any portion of the physical property, hardware, electronics, or premium child-gear suffers damage, structural breaks, deep cosmetic stains, or goes missing during your occupancy, the cost of professional repair, replacement, or specialized deep cleaning will be charged directly to the payment method on file.

Oversized Waste Penalty: Abandoning broken suitcases, travel boxes, or discarded baby strollers at check-out is strictly prohibited by Japanese recycling codes[cite: 1]. A flat disposal ticket fee of **3,000 JPY per item** will be billed for any oversized waste left behind[cite: 1].

5. Neighborhood & Safety Guidelines

To preserve local community tranquility and guarantee your group's safety, the following rules are strictly non-negotiable[cite: 1]:

  • Outdoor Footwear: Strictly banned inside the home[cite: 1]. Please use the provided indoor slippers.
  • Noise Controls: Elevated music, high volume settings, and outdoor shouting are strictly prohibited—especially during designated community quiet hours from **22:00 to 08:00 AM**[cite: 1].
  • Strictly Smoke-Free: Smoking or vaping is completely banned across all internal rooms, balconies, and the outside property perimeter[cite: 1].
  • Security Monitoring: In accordance with crime prevention laws, a secure surveillance camera is operational at the exterior front door to audit occupancy headcounts[cite: 1]. Tampering with security equipment is a legal offense and will result in immediate lease termination.

6. Limitation of Liability & Mandatory Guest Insurance

HAVEN空間株式会社 (HAVEN KUKAN Co., Ltd.) handles the operations of this private design villa with standard institutional care, but enforces strict limits regarding personal liabilities during your occupancy[cite: 1]:

  • Personal Injury & Accidents: The operating entity, property owners, and affiliates accept zero liability for any physical injury, illness, medical conditions, slip-and-fall accidents, or fatalities occurring inside the property, on the staircases, or within the external borders of the premises[cite: 1]. Parents and guardians are solely responsible for monitoring minors and infants at all times.
  • Loss of Personal Property: We assume no responsibility or liability for the theft, loss, damage, or misplacement of guests’ personal belongings, high-value electronics, jewelry, cash, travel documentation, or baggage items stored inside the property.
  • Mandatory Travel Insurance Requirement: It is a fundamental condition of this booking contract that all guests hold comprehensive, active travel insurance adequate for their specific needs prior to check-in. This insurance coverage should protect against trip cancellations, medical emergencies, flight disruptions, personal liability, and property losses.

7. Force Majeure & Local Disruptions

HAVEN空間株式会社 (HAVEN KUKAN Co., Ltd.) is not liable for disruptions outside of our operational control, including natural disasters (typhoons, earthquakes), flight disruptions, power outages, municipal utility work, or external community noise[cite: 1].

Weekday Construction: As proactively indicated during booking, municipal work is currently active on the street in front of the home on weekdays from 9:00 AM to 17:00 (5:00 PM)[cite: 1]. Refunds or structural rate modifications will not be issued based on these daytime construction schedules[cite: 1].